Job Description

What we offer

You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

Click on the link to learn more about Evonik from our employees:

RESPONSIBILITIES

• Responsible for IT Services within the global Collaboration team, applications of focus include but are not limited to Microsoft Teams Direct Routing (\xe2\x80\x9cTeams Telephony\xe2\x80\x9d) & Contact Center solution
• Perform 3rd and 2nd Level support and troubleshooting for the Collaboration Team
• Perform 2nd Level Telephony User Management
• Drive continuous improvement processes of existing IT Services and contribute to the implementation of new IT Services for the Collaboration Team
• Find workarounds for incidents, drive Root-Cause-Analysis for problems, derive and implement solutions
• Perform (on-site) troubleshooting
• Manage and liaise with IT Providers
• Perform user trainings and promote utilization of Microsoft 365 and collaboration applications
• Drive multinational and cross functional collaboration & communication
• Remain up to date on modern technologies and vendor innovations to reduce technology costs and increase efficiencies
• Willing to travel occasionally when required (Regional & International)

REQUIREMENTS

• Degree/Diploma in IT or equivalent
• Minimum 3 to 5 years of relevant experience
• Experience in Microsoft Office 365 implementation, support and administration, especially in Microsoft Teams Direct Routing
• Experience in (Cloud) Contact Center solutions (Unify, Amazon, others)
• Experience with PowerShell scripting is desired
• Experience with Micro Focus Service Management Automation X (SMAX) will be an advantage
• Experience with Computer networks (LAN, WAN, etc.) will be an advantage
• This position requires an open minded, highly adaptable, self-directed, motivated, and inquisitive individual, who is analytical and capable of \xe2\x80\x9cbig picture\xe2\x80\x9d thinking. Ability to perceive the importance of IT solutions to the business, with an in-depth knowledge of corporate and technical standards and policies.
• This position will be integrated into the global support organization. Work must be coordinated with other disciplines, regionally and worldwide.
• Must be able to work a flexible schedule when needed to interact with global colleagues (i.e., early or late meetings).
• Willing to work under challenges which include working under pressure of project deadlines, keeping up with ever-changing technology, integrating diverse systems and working with colleagues from different cultures and time zones.
• Excellent English communication and interpersonal skills. Can work both independently, and together within a team.
• Ability to speak additional languages is a plus.
• Experience and knowledge of the ITIL process.

Your Application

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Company is Evonik Malaysia

Evonik