Job Description

Job Responsibilities:

• Software application support & monitor related to Hospital information and other clinical systems
• Level 1 support as per assignment on issue, including Infra
• Level 1 Application Support either onsite or remote
• Level 1 troubleshooting/ ID creation for all systems, as per SLA standard
• Assist in patch release/ upgrade activities
• Documentations \xe2\x80\x93 user guide/ user requirements/ process flow
• Basic SQL trouble-shooting skills
• Assist in project & other infra issues whenever required PC; desktop; Printers, WIFI, other peripheral HW supports
• To provide phone support remotely during standby hours (24/7 rotation basis) as and when required
• To attend urgent and top priority cases onsite to resolve the incident during standby hours
• Support Staff is required to Clock-in/out daily during office hours
• In the event there are any urgent issues on systems, the Support Staff may be required to return to hospital site for support without advance notice

Job Requirements:

• Possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Min 3 years of technical experience that familiar with Hospital Information System (HIS), SQL, UAT, Patching / related.
• Good communication skills in English, Malay language for both spoken and written
• Possess own transport (Required to travel within Klang Valley, KL)

Job Types: Full-time, Contract Salary: RM4,000.00 - RM5,500.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• On call

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Support Hospital information system (HIS): 3 years (Preferred)
• patch release: 3 years (Preferred)
• Infra Support: 1 year (Preferred)
• troubleshoot (SQL, UAT): 2 years (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 50% (Preferred)