Location: Kuala Lumpur Job ID: GVC45
Specialization: TECHNICAL AND HELPDESK SUPPORT
Job description:
Provide outbound technical support via phone calls and email communication
Troubleshoot and resolve technical issues related to Windows-based systems
Assist users with system configuration, performance issues, and access management
Analyze system logs, event logs, and performance metrics to identify root causes
Escalate complex issues when necessary and collaborate with internal technical teams
Ensure timely resolution while maintaining high service quality and professionalism
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