IT Technical Manager Job in Worldtech Solutions Sdn Bhd

It Technical Manager

Petaling Jaya, M10, MY, Malaysia

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Job Description

We are looking for an experienced IT Technical Manager to oversee IT infrastructure, technical operations, and service delivery. This role is responsible for ensuring stable, secure, and high-quality IT services, leading the technical team, and meeting service level expectations to support business and customers.

Key Responsibilities

Manage and maintain IT infrastructure including servers, networks, systems, hardware, and software Lead, supervise, and provide technical guidance to IT engineers and support team Manage end-to-end IT service delivery and ensure SLA and KPI targets are met Act as escalation point for critical technical and service delivery issues Ensure system availability, performance, security, backup, and disaster recovery Plan and manage IT projects, system upgrades, and new technology implementations Monitor service performance and drive continuous improvement in service quality Develop and enforce IT policies, procedures, and service management best practices Coordinate with vendors, service providers, and external partners Manage IT assets, licenses, and technical documentation Provide reliable IT support to internal users and customers
Requirements

Bachelor's Degree in Information Technology, Computer Science, or related field Minimum

5-8 years of IT experience

, with experience in team leadership and service delivery Strong knowledge of IT infrastructure, networking, servers, and system security Experience managing IT support operations, SLAs, and customer service Good leadership, problem-solving, and communication skills
Preferred / Added Advantage

Experience with IT Service Management (ITIL framework) Experience in cloud platforms, managed services, or cybersecurity Relevant certifications (ITIL, PMP, Microsoft, AWS, CCNA)
Job Type: Full-time

Pay: RM6,000.00 - RM8,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person

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