Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? The IT Technical Support Engineer is a mid-level position in the IT Technical Support Engineer job family.

The primary responsibility of the IT Technical Support Engineer is to manage first level IT support for users. They work closely with a local reporting manager and IT Technical Support Engineer to understand the operation\xe2\x80\x99s requirements, create plans to meet them and drive the execution of those plans.

Working at NTT

Create and execute plans

The IT Technical Support Engineer works closely with country management and the IT Operations and Design Specialists to understand project requirements, create plans to meet them and drive the execution of those plans.

Build and install computers, servers and network equipment

IT Technical Support Engineer assist with the installation, configuration and ongoing usability of PCs, notebooks and network equipment within established standards and guidelines. They build computers and install, configure and upgrade servers in line with policy and system requirements.

Provide first level support

IT Technical Support Engineer maintain and troubleshoot PCs, notebooks, IP Telephony systems, video conferencing systems and other network related issues. They investigate first level support calls and identify the root cause of incidents, events and requests. These individuals identify problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail. They liaise with all stakeholders including vendors, to expedite diagnosis of errors, incidents, events and problems and to identify a resolution.

Manage user permissions and privileges

The IT Technical Support Engineer establishes the needs of users, monitoring user access and security. They control file server permissions and privileges, create and delete accounts and manage group memberships.

Provide back-ups

The IT Technical Support Engineer ensures proper backups and up-to-date patches/anti-virus software for IT servers and PCs. They ensure the back-up of important files to enable system restoration and minimal disruption in the event of a hardware, security or administration failure.

Ensure compliance

The IT Technical Support Engineer enforces and implements IT security policies and procedures related to IT infrastructure and ensures that these policies and procedures are adhered to.

Behavioural skills

IT Technical Support Engineer have very good problem solving ability and are analytically minded. They demonstrate strong, logical communication skills and the ability to communicate effectively with people at all levels of the organisation. They possess the ability to thrive in a challenging, fast-paced IT environment. The IT Technical Support Engineer is client and detail oriented and demonstrates a careful and cautious work style.

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.

Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation