Job Description

• A degree in Computer Science, IT, Software Engineering, or a related field.
• Preferably have related experience in technical support, integration or in a data centre industry.
• Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
• Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
• Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
• Keen interest in continual learning and professional development.
• Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
• Preferably able to speak in Mandarin, English and Bahasa Malaysia
• Applicant must be a Malaysian citizen.
• Must possess own car transport with valid driving license.

Responsibilities

• Responsible for troubleshooting and resolving issues related to network and server systems.
• Deliver outstanding customer service by providing timely and effective technical assistance to customers on-site or via remote-access systems such as phone, email, and live chat.
• Collaborate with cross-functional teams, including product management, sales, engineering, and quality assurance, to identify and resolve technical issues and improve product functionality.
• Continuously improve technical support processes, knowledge base and workflows, implementing automation and self-service tools where applicable.
• Develop and implement support processes and procedures to improve efficiency, productivity, and customer satisfaction.

Benefits

• Free parking
• Yearly bonus
• Company trips
• Health insurance
• Maternity leave
• Paternity leave
• Training opportunities
• Attendance incentive
• Professional development
• Opportunities for promotion
• EPF/SOCSO

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