It Technical Support Engineer

Subang Jaya, Selangor, Malaysia

Job Description


  • A degree in Computer Science, IT, Software Engineering, or a related field.
  • Preferably have related experience in technical support, integration or in a data centre industry.
  • Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
  • Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
  • Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
  • Keen interest in continual learning and professional development.
  • Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
  • Preferably able to speak in Mandarin, English and Bahasa Malaysia
  • Applicant must be a Malaysian citizen.
  • Must possess own car transport with valid driving license.
Responsibilities
  • Responsible for troubleshooting and resolving issues related to network and server systems.
  • Deliver outstanding customer service by providing timely and effective technical assistance to customers on-site or via remote-access systems such as phone, email, and live chat.
  • Collaborate with cross-functional teams, including product management, sales, engineering, and quality assurance, to identify and resolve technical issues and improve product functionality.
  • Continuously improve technical support processes, knowledge base and workflows, implementing automation and self-service tools where applicable.
  • Develop and implement support processes and procedures to improve efficiency, productivity, and customer satisfaction.
Benefits
  • Car allowance
  • Free parking
  • Yearly bonus
  • Company trips
  • Health insurance
  • Maternity leave
  • Paternity leave
  • Training opportunities
  • Attendance incentive
  • Professional development
  • Opportunities for promotion
  • EPF/SOCSO
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Job Detail

  • Job Id
    JD1054055
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Subang Jaya, Selangor, Malaysia
  • Education
    Not mentioned