Job Description

• Ability to multitask, prioritize tasks, and work efficiently under pressure to meet deadlines and address urgent issues
• Proficiency in using computer systems, electronic devices, and information management software to effectively perform job duties
• Excellent communication skills, both verbal and written, to interact with end-users and communicate technical information clearly and concisely
• Strong interpersonal skills

• Technical Support: Provide frontline technical support to end-users by diagnosing and resolving hardware, software, and network-related issues promptly and effectively
• Hardware Maintenance: Perform routine maintenance, repairs, upgrades, and installations of computer hardware components, peripherals, and devices to ensure optimal performance and reliability
• Software Management: Install, configure, and update operating systems, software applications, drivers, and patches across various platforms to maintain system security and compatibility
• Network Administration: Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, firewalls and wireless access points, to ensure seamless connectivity and data transmission
• Data Backup and Recovery: Implement and oversee backup procedures to safeguard critical data and ensure disaster recovery readiness in the event of system failures, data breaches, or other emergencies
• Security Compliance: Enforce IT security policies, protocols, and best practices to protect against cyber threats, malware, unauthorized access, and data breaches, and conduct periodic security audits and assessment
• Computer Purchase: Facilitate the purchase process for new computers, obtaining price quotes, and recommending suitable hardware configurations based on organizational needs and budget constraints

• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

Ricebowl