Provide on-site IT support to outlets and branches, including hardware and software troubleshooting.
Set up, configure, and maintain POS systems, printers, barcode scanners, CCTV, routers, and other outlet IT equipment.
Troubleshoot network connectivity issues (LAN/Wi-Fi) at outlets.
Perform scheduled maintenance, software updates, and system backups.
Respond to IT support tickets and resolve issues promptly either remotely or on-site.
Coordinate with vendors for hardware servicing or warranty claims.
Prepare simple reports and documentation of issues resolved or equipment changes.
Support system rollout or IT setup for new outlets when required.
Requirements:
Minimum Diploma in Information Technology, Computer Science, or related field.
Relevant certifications (CompTIA A+/N+, MTCNA, etc.) are an added advantage.
Computer Knowledge Requirement:
Proficient in Windows OS (desktop/laptop), Microsoft Office, and basic networking (LAN, IP configuration, routers).
Experience in handling POS systems, CCTV software, and general troubleshooting tools.
Familiarity with remote support tools (e.g., AnyDesk, TeamViewer) and basic Windows Server environment.
Other Skills Requirement:
Good problem-solving skills and ability to work independently with minimal supervision.
Strong communication and interpersonal skills for dealing with outlet staff and vendors.
Possess own transport and willing to travel frequently between outlets and sites.
Able to handle urgent support needs during weekends or off-hours when required.
Job Type: Full-time
Pay: From RM1,700.00 per month
Work Location: In person
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