Job Description

• Proficiency in troubleshooting hardware and software issues, including desktops, laptops,
• printers, networking devices, and peripherals.
• Strong problem-solving and analytical skills to diagnose technical issues, identify root causes,
• and implement eective solutions.
• Active listening skills to understand end-users\' issues and provide clear instructions or
• explanations for troubleshooting steps and solutions.
• Possess own transport and willing to travel
• Strong customer service orientation and a commitment to providing exceptional support and
• assistance to end-users.
• At less 1-2 year in IT Computer support or POS System support

Responsibilities

• Respond to and resolve technical issues reported by end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network problems, diagnosing issues and implementing
• solutions promptly.
• Provide technical guidance and instructions to end-users on resolving common IT-related issues
• independently.
• Provide training and guidance to end-users on using IT systems, applications, and tools
• eectively and securely.

Benefits

• Performance Bonus
• Transportation allowances, parking reimbursement
• Free Laptop/ Phone for Work
• Sick Leave
• Maternity Leave
• Professional Career Development (training programs, workshop, conferences to enhance skills)
• Company Activities (team building, outings, social gatherings)
• Company Trip
• Staff Appreciation & Rewards
• Unlimited Supply Pantry Food
• Nearby public transportation - LRT Wangsa Maju, Bus station Setapak
• Casual Wear
• Salary & Commission range from RM2500.00 - RM3500.00++

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