Job Description

Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction. Monitor key factory metrics and respond to critical deviation to minimize impact to the factories. Build and improve Knowledge Base to enable timely resolution to the reported issues. Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR). Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for better efficiency. Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience for MSC Specialist Have good communication skill (verbal and written English). Customer oriented - strong advocate of positive customer experience. Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base. Willing to work on 12 hours shift including night shift. Fresh graduate are encouraged to apply.

Skills Required