Job Description

Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we\'re always on the lookout for great talent and passionate individuals to join our growing team. Let\'s start your journey with an award-winning organization! #Unlimitingyourpotential Top Reason To Join Us Voted as one of the Most Preferred Graduate Employers (2022) & Award-Winning Culture Organization (2021) Comprehensive medical, dental, optical and insurance benefits Flexi working hours arrangement Staff Line & Device Subsidy Smart Casual Attire Child Parental Leave Convenient location with access to public transport (Hang Tuah Monorail / MRT Bukit Bintang) Special employee discount for selected F&B and Hotels Wellness Programme (Gym, Dentist, Optical & Health Check Up) Job Summary: Serves as Solution Analyst and takes direction from key stakeholders, business management and technology leadership to execute the roadmap with strong knowledge on Telco CRM and Billing implementation background Job Responsibilities Understanding business requirements, criticality and prioritization of application capability, managing CR/Application Enhancement and realizing business requirement. Accountable for end-to-end project delivery, from ideation to RFS while proactively communicate and collaborates with stakeholders, ISD, business users and vendors throughout project implementation and also follow up on post production issue within the stabilization period. Executes plans and strategies needed to achieve the portfolios vision and build the capabilities to enable optimal delivery that aligns with strategic intent and input from relevant stakeholders. Excellent attention to detail, as frequently needs to examine functional specifications and translate them into system guidelines that shape project development as well as find ways to align projects with understanding of enterprise-level system\'s architecture and capabilities to effectively solution the services to meet business objectives. Works effectively with business, product managers/owners, vendors and internal team members to ensure delivery against agreed priorities. Builds and maintains stronq, Iong-lastinq stakeholder relationships with multiple parties Ensure delivery of solution which is aligned with ISD Strategy and Architecture Enablement. Responsible for handling change request and projects in multiple areas involving Customer Engagement, Sales, Contact Center and Mobile Applications Involve and participate in Requirement clarifications, Solutioning, Testing and Production Support Provide solutions and/or recommendation options and analytical skills for the requirement/problem statements Recommend workaround to meet business requirement Take up extra responsibilities when and as needed to support the team Manage and work together as a team Job Requirements Minimum Degree / Master\'s Degree in Computer Science / IT / Electrical & Electronic / Telecommunication or equivalent. Minimum 7-9 years of relevant working experience in the Telco industry. Independently work and self-learn while seeking guidance from relevant parties. Demonstrate good communication and good self conduct and relationship with all parties. Support business growth of the CDS Team. What\'s Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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