Job Description

Admin & Operations Executive KL

JOB SUMMARY

As an Admin and Operations Executive you will be responsible for working closely with various departments. You will also be responsible for delivering high-quality support to customers, addressing inquiries, and troubleshooting issues related to IT products, services, or software solutions. The role involves providing excellent customer service through various communication channels (e.g., phone, email, chat) and ensuring that customer concerns are resolved efficiently, accurately, and in a professional manner.

RESPONSIBILITIES:

1. IT Administration of accounts and License Provisioning of various MSP Platforms

2. Customer Service of Maintenance customers, including attending support call, ticket creation, ticket assignment, service request handling

3. Support for MSP Customer

4. Handle resource scheduling

5. Handle RMA

6. Monitoring system onboarding

7. Monthly / Quarterly / On demand Reporting

8. Handle Contract Generation Requests, Contract Validation, Endorsement, and Delivery

9. Contract Renewal Status Monitoring

SKILLS AND ATTRIBUTES:

Diploma or IT related course is acceptable and equivalent to at least 1 - 2 years of relevant working experience.

Ability to communicate effectively with a wide variety of people in a professional manner, on the telephone, and in writing. Excellent organization, problem solving, and communication skills. Ability to demonstrate practical troubleshooting and problem analysis techniques. Ability to plan and prioritize workload without supervision. Excellent knowledge of Customer Service best practices. Willing to work flexibly and with enthusiasm.
SKILLS AND ATTRIBUTES:

Good interpersonal and communication skills, high adaptability and positive attitude are expected. A team player with determination to drive to excel. Excellent customer service skills. Self-motivated with a strong drive to succeed.
If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

Appreciate if you can include details below in the resume:

Current Address / Location:

Current salary:

Reason of leaving:

Expected salary:

Notice period:

We regret to inform that only shortlisted candidates would be notified

Whatsapp: +6016-986 9055

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

current location, current salary, reason of leaving, expected salary, notice period
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

IT admin: 1 year (Preferred)
Language:

English (Preferred) Mandarin (Preferred)
Work Location: In person