Job Description

Technical Support Engineer
A dynamic company specializing in the development and production of advanced materials designed to manipulate and control sound waves is currently seeking a Technical Support Engineer to join their esteemed organization.Key Responsibilities for Technical Support Engineer

• Provide technical support to existing and new customers to ensure product functionality and feasibility for customer applications.
• Attend customers\' molding evaluations to assist in optimizing processes for product manufacturability.
• Recommend suitable products and modify designs as needed for existing products.
• Support the Manufacturing Department in process improvement and problem-solving activities.
• Lead and support cross-functional teams in new product development and product transfer projects to ensure smooth transitions into production.
• Initiate, develop, and implement ideas to enhance product performance through participation in new product development and improvements to existing products.
• Establish product specifications, internal controls, packaging styles, and any special controls.
• Verify sample request information and monitor sample completion with NPI to ensure timely delivery of evaluation samples to customers.
• Oversee sample preparation from inception to delivery, providing necessary inputs such as formulation and production settings.
• Monitor and take appropriate actions to achieve new project realization plans, both externally with customers and internally across departments.
• Actively participate in design control activities including Quality Planning, APQP, FMEA, Design Review, and packaging/shelf-life studies.
• Ensure prompt responses to customer inquiries.
• Support internal evaluations for raw material End of Life (EOL), 4M changes, Business Continuity Planning (BCP), and product launches aligned with Product Change Notifications (PCN) activities where applicable.
• Perform other duties as assigned by superiors.

• Bachelor\'s degree in engineering, Business Administration, or equivalent.
• Basic Technical understanding of various products.
• Willingness to travel domestically and overseas.
• Experience in communicates and coordinates with counterparts in Japan
• Proficiency in Japanese Language.
• Fresh Graduate are welcome to apply.

JAC Recruitment