Japanese Speaking Technical Support (l1 Level)

Kuala Lumpur, Malaysia

Job Description


\xef\xbb\xbfPosition: Japanese Speaking Technical Support (L1 level)Client Background: MNC TelecommunicationsLocation: Kuala LumpurTenure: PermanentRemuneration: RM5,000 - RM7,000 (negotiable)Responsibilities:

  • Day to day handling of customer Emails and phone calls for fault reporting and inquiries
  • Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied
  • Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements.
  • Work within a defined set of relevant product / network procedures, standards and practices
  • Deliver outcomes by implementing a course of action identified from a general range of solutions
  • 1st call Assist in providing technical support in the investigation and rectification of complex incidents
  • 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
  • Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
Requirements:
  • Fresh graduated who has IT related background/IT Helpdest Customer support experienced talents are applicable.
  • Requirement Language: Japanese, English
  • Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
  • Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
  • Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
  • Good Hands-on Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
  • Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.
  • Exposure & Trained on Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation as minimum standard as minimum. CISSP, CCNP is a plus.
  • At least 2-4 years\' experience working in Technical Support or network operations centre environment
Sub Specialization : Information Technology;SAP;IT Helpdesk;Consultant;Others
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur

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Job Detail

  • Job Id
    JD1056834
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    5000 - 7000 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned