Job Description

Role:

Japanese Technology Support

Employer:

BPO

Working Mode:

On Site

Job Type:

Permanent

Job Location:

Kuala Lumpur

Experience:

Proven experience in a technical support role minimum 1 year of experience Excellent problem-solving and communication skills

Applicants:

Open to Local Malaysian citizens Japanese speaker (JLPT N1 or N2)

Summary

We are seeking a highly motivated Technical Service Desk Agent fluent in Japanese to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Japanese through Phone/Chat and Emails.

If you are fluent in Japanese, have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Japanese for consideration.

JOB DESCRIPTION

Provide first-level technical support to customers in Japanese via phone, email, or chat.

Troubleshoot and resolve hardware and software issues.

Document all technical issues and resolutions accurately.

Escalate complex technical issues to the appropriate team members.

Assist customers with setup, installation, and configuration of software applications.

Ensure excellent customer service and satisfaction at all times.

Collaborate with other team members to improve processes and procedures.

JOB REQUIREMENTS

Fluency in Japanese (both written and spoken).

Proven experience in a technical support role minimum 1 year of experience

Excellent problem-solving and communication skills.

Strong attention to detail and ability to multitask.

Technical knowledge of software applications and computer systems.

Ability to work well under pressure in a fast-paced environment.

Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus.

Job Type: Full-time

Work Location: In person