Job Description

WithSecure(TM) protects businesses all over the world from modern threats. We do this through a Co-security approach born from first-hand knowledge that no one can solve every cyber security problem alone. Every single day, our diverse, growing team fights against online extortion, threats to national infrastructure, the unlawful spread of sensitive information, and everything in-between. The best part about working for WithSecure is our people! We are a community of dedicated and passionate professionals that take workplace happiness seriously. If you're looking for something that's more than just a job - we'd love to hear from you.

We are looking for a 2nd level Technical Support Engineer to join the Japanese Support team , which provide products support to Japanese speaking corporate customers and partners. You will be communicating with multiple other level customer support and product expert in order to resolve any issues reported by customers. And as a representative of customers voice, you get the opportunity to influence in the improvement and development of our award-winning products.

You would be working according to Japanese business hours and follow the Japanese calendar. Your working hours would be on day shift work. Japanese operation hours is from 8.00 am to 8.00 pm (8 hours/day).

Key Responsibilities

• Provide support for WithSecure products to corporate customers and partners via different support channels (phone, e-mail, chat and online community). Mostly, e-mail.
• Act as a professional point of reference for these programs: Workstation and Server Security, Gateway Solution, and Spam Appliance.
• Perform detailed log analysis and deep troubleshooting in order to find and resolve the root cause of any issues reported by our customers.
• Work together with world-class experts in WithSecure Labs to combat malicious programs (malware).
• Develop an in-depth knowledge of how security applications work in a network.
• Create and update technical documentations and knowledge base articles.

What are we looking for?

• Native/semi native level communication skills in Japanese, both verbal and written (JLPT 2 certification or higher is added advantage).
• Experience working or studying in Japan, and understand the Japanese working culture.
• Minimum 2 years working experience in a technical support (or similar) role.
• Good communication skills in English.
• Good knowledge of Windows Server Family.
• Good knowledge of Linux platform (RHEL, CENTOS).
• Good knowledge of troubleshooting skills (reading logs).

What will you get from us

You will be engaged with top notch Cyber Security technology in international office. You can have opportunity to challenge to new role company wide including foreign office.

Purpose - Why we exist
We are here to build and sustain trust in a digital society
We are here to build and sustain trust in a digital society -- trust that is threatened by uncertainty, fear and worry caused by cyber attacks and crime.

Vision - Where we are heading
No one should experience a serious loss because of a cyber attack
We envision a future where no one should experience a serious loss or be put out of business because of cyber attack or crime. At least no one who puts their trust in us.

Mission - What we do
Accelerate transition to outcome-based security
Our mission is to research, innovate and build technologies, human expertise and delivery-business models that will accelerate our customers' and partners' transition to outcome-based security.