Johor Customer Service (Cantonese Speaker) Job in JobScoper - Iskandar Puteri, Johor Johor Bahru, Johor

Johor Customer Service (cantonese Speaker)

Iskandar Puteri, Johor Johor Bahru, Johor, Malaysia

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Mohon
Kelayakan

Proficient in Mandarin, Cantonese, and English (spoken & written).
Able to read Traditional Chinese characters.
Strong communication, typing, and multitasking skills.
Good computer literacy and ability to learn new systems quickly.
Fresh graduates are encouraged to apply.
Willing to work in shift rotations / weekends / public holidays (if applicable).

Tanggungjawab

Handle inbound calls, live chat, and emails regarding inquiries, complaints, comments, and feedback related to the company's products/services.
Deliver professional customer service by providing accurate and timely information.
Ensure customer satisfaction by addressing issues effectively and exceeding expectations.
Collaborate with team members to achieve KPI and SLA targets.
Maintain proper records of customer interactions and escalate unresolved issues when necessary.
Manage multiple tasks efficiently in a fast-paced environment.

Manfaat

Kemahiran
Customer Service Cantonese Language Proficiency Communication Skills Problem Solving Active Listening Empathy Conflict Resolution

Johor

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