Job Description

A Junior Branch Manager is a professional responsible for overseeing the operations and performance of a specific branch or location of a company or organization. They are typically responsible for managing a team, achieving business objectives, and ensuring excellent customer service. Here is a comprehensive job description for a Branch Manager: Leadership and Team Management:

• Provide leadership, guidance, and direction to a team of employees within the branch.
• Recruit, train, mentor, and motivate staff members to achieve individual and team performance targets.
• Set performance expectations, conduct regular performance evaluations, and provide feedback to employees.
• Foster a positive work environment that promotes teamwork, collaboration, and employee development.
• Handle employee-related matters, including scheduling, work allocation, and conflict resolution.

Operations Management:

• Oversee the day-to-day operations of the branch, ensuring efficient and smooth functioning.
• Develop and implement operational strategies, policies, and procedures to optimize productivity and customer service.
• Monitor and manage branch expenses, budgets, and financial performance in alignment with organizational goals.
• Maintain accurate records and documentation related to transactions, inventory, and other operational activities.
• Ensure compliance with company policies, industry regulations, and legal requirements.

Business Development and Sales:

• Develop and execute strategies to drive business growth and achieve sales targets.
• Identify and pursue new business opportunities within the branch\'s market or territory.
• Build and maintain relationships with existing clients, promoting customer retention and satisfaction.
• Collaborate with the marketing department to implement marketing campaigns and initiatives.
• Analyze market trends, customer preferences, and competitors to identify areas for improvement and competitive advantage.

Customer Service:

• Ensure a high level of customer service and satisfaction by addressing customer inquiries, concerns, and complaints in a timely and effective manner.
• Monitor customer feedback and implement strategies to enhance customer experience and loyalty.
• Train and educate staff members on delivering exceptional customer service.
• Develop and maintain strong relationships with key customers and stakeholders.

Risk Management and Compliance:

• Identify and assess potential risks and develop risk mitigation strategies.
• Ensure compliance with regulatory requirements, industry standards, and internal policies.
• Implement security measures to safeguard the branch\'s assets, data, and information.
• Conduct regular audits, reviews, and inspections to maintain operational excellence and adherence to standards.

Reporting and Analysis:

• Prepare and present regular reports on branch performance, including financial, sales, and operational metrics.
• Analyze data and trends to identify areas for improvement and develop action plans accordingly.
• Monitor and evaluate key performance indicators (KPIs) to measure the branch\'s progress and success.
• Provide recommendations to senior management based on data analysis and insights.

Collaboration and Communication:

• Collaborate with other branches, departments, and teams to ensure effective cross-functional coordination.
• Communicate organizational goals, strategies, and changes to branch staff members.
• Represent the branch in meetings, conferences, and other forums as required.

Qualifications and Attributes:

• Proven experience in a managerial role, preferably in a similar industry or field.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Sound knowledge of business principles, operations, and financial management.
• Analytical and problem-solving abilities.
• Results-driven and goal-oriented mindset.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using computer software and systems relevant to the branch\'s operations.

Job Type: Full-time Salary: RM2,080.00 - RM3,800.00 per month Benefits:

• Cell phone reimbursement

Schedule:

• Fixed shift

Supplemental pay types:

• Attendance bonus
• Overtime pay

Ability to commute/relocate:

• Kuantan: Reliably commute or planning to relocate before starting work (Required)

Experience:

• supervising branch: 3 years (Preferred)

Application Deadline: 06/10/2023