Job Description

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Job Title: Junior Customer Care Agent (Email & Live Chat)
Posting Start Date: 10/27/25
Posting Location: Petaling Jaya, MY
Requisition ID: 42496
Primary Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate and comprehensive information about products, services, and company policies.
• Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
• Stay up-to-date with company products, services, and policies to provide accurate information to customers.
• Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
• Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.

Information at a Glance
Helping People Live Better Lives
Amway is based in Ada, Michigan, U.S.A., with global headquarters still located on the same property where the company was founded. Family-owned and guided by enduring values, we continue to be shaped by our Founders Fundamentals. Since 1959, our heart has remained the same: helping people realize their potential. Today, that mission spans six continents and more than 100 countries and territories.
Amway complies with the General Data Protection Regulation (GDPR) - the protection of personal data and digital privacy. Each of our affiliate locations have their own visa work permit and hiring and immigration policies, which may impact the ability to consider applicants who need authorization to work in a particular country.
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Skills Required