Job Description

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diplomaany field.
• Applicants must be willing to work in Bandar Botanic Capital, Klang.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Computer literacy and competent Microsoft excel
• Clear Communication Skills
• Professionalism, patience, and a \xe2\x80\x9cpeople-first\xe2\x80\x9d attitude

Responsibilities

We are looking for a Customer Service to act as a liaison between document processing and all import and export shipment details. Our client is located in Klang, and is a full-service logistics & cargo company. They provide storage and transportation services catering to various cargo types, such as hazardous, perishables, temperature-sensitive and fragile.

• Maintain contact with shipping lines and trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Answer all Customer inquiries promptly and notify customers of any delays in shipping and dispatching.
• Increase customer satisfaction and business share through proactively communicating with the Customer. Establish Customer communication preference, i.e phone, email, fax
• Issues billing based on approved charge codes and rates, Invoicing and collections follow-up
• Assist sales in Compiling Quotes by providing rates, tariffs etc.
• Maintain good record keeping and filing system for all financial documents, office files and documentation.
• Plan, organize and manage own workload to ensure your contribution to the company\'s monthly reporting process is achieved in a timely and accurate manner
• Provide full range of administrative support for team when necessary; any other job assignment required by the superior from time to time

Benefits

• Medical & Dental coverage
• Attractive remuneration package including performance bonus and staff insurances
• Career growth opportunities
• Annual Bonus & Increment

Additional Benefits

• Training Provided
• Staff Activities

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