Job Description

Junior Customer Service (Regular + Night Shift) - Malay Speakers

Company:

Accenture

Shift:

Regular & Night Shift (rotational)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology, Operations, and Accenture Song -- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

We are looking for motivated

Junior Customer Service Representatives

to join our team in Kuala Lumpur. This is a great opportunity for fresh graduates or individuals eager to build their career with a world-leading company.

Key Responsibilities

Manage customer inquiries through phone, email, and chat in

Bahasa Malaysia

. Provide accurate information and effective solutions to customer issues. Maintain professionalism, empathy, and customer-first attitude during interactions. Escalate complex cases to the appropriate departments when needed. Record and update customer information accurately in the system. Collaborate with the team to achieve performance targets and meet service level agreements (SLAs).

Requirements

Proficiency in

Bahasa Malaysia

(spoken & written). Basic English communication skills. Minimum

SPM / Diploma / Degree

in any field (fresh graduates encouraged to apply). Strong interpersonal, communication, and problem-solving skills. Flexibility to work on a

rotational schedule (regular & night shifts)

. Previous customer service or call center experience is an added advantage.

What We Offer

Competitive salary package (basic salary + allowances).

Night shift allowance

and other applicable incentives. Paid training with continuous learning and career development opportunities. Multicultural, inclusive, and supportive team environment. Career growth opportunities within

Accenture

globally.
Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to RM3,500.00 per month

Benefits:

Health insurance
Work Location: In person