Job Description

POSITION OVERVIEW

We are seeking a proactive and motivated

Junior Executive, Customer Service (Outbound)

to join our team. The role involves managing outbound calls, liaising with branches nationwide, and delivering excellent customer service. Proficiency in Mandarin is preferred to support our Mandarin-speaking customers.

RESPONSIBILITIES

Manage outbound calls in a professional and customer-focused manner. Liaise effectively with different branches across Malaysia to ensure smooth operations. Handle stock management tasks when required. Communicate effectively with internal departments to support business needs. Prioritise and manage daily workload with minimal supervision. Demonstrate strong multitasking and time management skills.

REQUIREMENTS

Minimum qualification: SPM / STPM / Pre-U or equivalent in any field. Language proficiency: Fluent in English and Malay; Mandarin proficiency is preferred. Fresh graduates are encouraged to apply (no prior experience required). Strong communication and interpersonal skills with confidence in handling customer interactions. Good oral and written communication skills. Active listening and strong phone handling skills. Self-motivated, eager to learn, and able to work independently with minimal supervision.

BENEFITS

Birthday Leave Staff Discount Healthy Allowance: medical check-ups, purchasing spectacles, dental treatments, massages and spa sessions, as well as acquiring Vitamin A-E and probiotics products.
Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Application Question(s):

How much notice are you required to give your current employer?
Experience:

Customer Care Specialist: 1 year (Preferred)
Expected Start Date: 02/03/2025