Title: Server Administrator, (Morning 4 am \xe2\x80\x93 1 pm / Shift 2: 10 am - 7 pm) Location: Bayan Lepas Penang Responsibilities
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and Operating System errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Create and maintain comprehensive documentation relates to various server platforms configuration(s) and troubleshooting steps.
Level 2 and Level 3 Support for problems identified with hardware and OSes . Will act as an escalation for Level 1 managed Services support technicians.
Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
Standard system administration duties including server install, System/Application install and patch management, OS problem determination and resolution, log analysis, etc.
Assist with monthly reports, and recommendations for Managed Services Clients
Work through alerts raised by alert software for proactive fixing
Proactively monitor client updates using SCCM or WSU
Assemble and load servers with the Hyper-V role, understanding how networking and storage works with Hyper-V
Perform and support other tasks as identified as and when needed
Able to work in shift and compress workweek mode.
Requirements
Bachelor\'s degree in Computer Science, Information Technology or related field, or equivalent experience required
2 years of system administration or IT experiences above. Prior experience working for a service provider is a plus.
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Working knowledge of virtualization, VMWare, or equivalent
Strong knowledge of systems and various hardware platform
Experience with scripting and automation tools
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
Demonstrated analytical and troubleshooting skills.
Shows initiative and acts independently to resolve problems.
Demonstrated ability to manage multiple priorities and follow through on projects to completion.
Effectively utilizes tools to resolve issues and escalates appropriately.
Experience working with various OS platform, Vsphere, Storage Technologies.
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