Job Description

Client Background: World\'s largest providers of third-party ship management services. With an extensive range of solutions to all vessel segments on a global level, we can offer you the management services that you want - when and where you need them. Industry: Global Maritime Industry Location: Kuala Lumpur Headcount: 1 Tenure: Permanent Remuneration: Basic Salary Responsibilities: . To process Customer\'s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox for Korean customer . To ensure all enquiries within the mailbox are attended too within the agreed SLA . To provide administrative support to the GCS and LCS (local customer service) team . May receive assignments from senior support personnel as required . Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO) . Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline . Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email . Alert LCS that if the order value exceeds the existing authorized credit limit and policies . Actively use system for understanding on customer specific information and requirements for each quote / order processed, ensure specific customer requirements are addressed . Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day . Highlight improvements and process learnings to the team leads/ manager . Participate and contribute in team discussion and training . Performing miscellaneous job-related duties as assigned . Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS . Accept assigned rostered overtime work, if required . Comply the standard process and protocol Requirements: . Candidate must possess at least a Diploma in any fields . Malaysian Fresh Graduate are encouraged to apply . Malaysian who is fluent in Korean and English - both spoken and written . Required to observe Korean Public Holidays and will be working on Malaysian Public Holidays . Any experience in back end processing or customer service will be an added advantage. . Required skill(s): Computer Literate (Good in MS Office) . Attention to details . Able to prioritize, customer oriented with excellent communication and interpersonal skills . Good planning and organizing skills . Good analytical skills, attention to detail and meticulous . Able to meet deadlines through good time management and allocation of priorities . Desire to succeed in a challenging environment and able to work under pressure . Pleasant character, resourceful & able to work with sincerity on own initiative . Ability to work independently with minimal supervision and a good team player

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