Job Description

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1. Beverage Preparation & Presentation:

- Prepare and serve a variety of coffee beverages including espressos, lattes, cappuccinos, and other specialty drinks according to Kosa Coffee's recipes and standards.

- Ensure all beverages are presented attractively and delivered with correct temperature and consistency.

2. Customer Interaction & Service:

- Greet customers warmly, take orders accurately, and engage with them to enhance their experience at Kosa Coffee.

- Provide personalised recommendations based on customer preferences and promote Kosa Coffee's specialty drinks. o Handle customer complaints and special requests efficiently, escalating issues when necessary.

3. Equipment Operation & Maintenance:

- Operate espresso machines, grinders, and other coffee-making equipment properly to ensure optimal performance.

- Perform routine cleaning and maintenance of equipment to prevent breakdowns and ensure consistent beverage quality.

4. Store Cleanliness & Hygiene Compliance:

- Maintain cleanliness of the barista station, dining area, and workstations throughout the shift.

- Adhere to all health and safety regulations, including food handling and sanitation standards.

5. Cash Handling & POS Operation:

- Process customer transactions accurately using the point-of-sale (POS) system.

- Handle cash, credit card, and digital payments efficiently, ensuring accurate end-of-shift reconciliations.

6. Team Collaboration & Support:

- Collaborate with other team members to ensure smooth store operations and assist during peak hours.

- Provide support to kitchen staff and other team members when needed, including restocking supplies and cleaning duties.

7. Inventory Monitoring & Stocking:

- Monitor inventory levels of coffee beans, milk, syrups, and other ingredients, ensuring timely restocking.

- Assist in receiving and organizing deliveries to maintain proper stock levels and freshness of ingredients

Qualifications:

Prior experience as a Barista or in a similar role is preferred. Passionate about coffee, with the ability to prepare high-quality beverages consistently. Strong communication skills and the ability to provide excellent customer service. Ability to multitask, work efficiently in a fast-paced environment, and remain organised. Willingness to learn new techniques and adapt to Kosa Coffee's standards.
Job Type: Full-time

Pay: RM2,000.00 - RM2,700.00 per month

Benefits:

Maternity leave Meal allowance Opportunities for promotion Professional development
Work Location: In person