Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Benefits
Near to Public Transport (LRT / MRT / Monorail)
Annual Bonus
Team Building
Positive Working Environment
Flexible Working Hours
INCENTIVE
ALLOWANCE
EPF
SOCSO
EIS
Additional Benefits
Allowance Provided
Performance Incentive
Bonus
Commission Payment
Staff Discount
SkillsCustomer service Problem Solving Phone Skills Listening Multi-tasking Documentation Communication SkillImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.
Ricebowl
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