Job Description

Company Overview

Our client is a leading real estate agency and advisory firm with a strong global presence, specializing in property sales, project marketing, and investment opportunities.

Key Responsibilities

1. Task Prioritization & Compliance

Prioritize daily work tasks to achieve set objectives. Adhere to Standard Operating Procedures (SOPs) in all operational activities. Monitor, report, and review campaign progress, providing weekly/monthly updates to management.

2. Client Relationship & Account Management

Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans. Provide advanced account management support, particularly for Tier 1/Corporate clients. Maintain accurate data records related to campaign performance and communications. Develop and nurture long-term relationships with potential leads and existing clients.

3. Client Onboarding & Marketing Support

Execute onboarding processes for new clients, managing inquiries and requests effectively. Liaise with internal teams to assist overseas clients during onboarding and campaign execution.

4. Reporting & Performance Tracking

Generate recurring reports on campaign performance for clients. Follow up with clients on campaign listing performance and propose updated strategies as needed.

5. Consumer Verification Calls

Conduct cold/warm calls to verify potential buyer leads from marketing campaigns (e.g., Facebook, company websites). Ensure accuracy of buyer lead information before transferring into the internal system.

6. Contract & Renewal Management

Proactively engage with existing clients to discuss renewals before contract expiration. Strengthen client relationships by securing new contract agreements.

Qualifications

Education

Diploma/Degree in Business, Marketing, or related fields (preferred).

Work Experience (Required)

1-2 years of account management experience. 1+ years of direct client-facing experience.

Work Experience (Preferred)

Project management background. Real estate industry knowledge. Website/listing portal account management experience.
Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Experience:

Sales: 1 year (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person