Job Description

Goodmorning Global Hiring! Full Time Key Account Manager in Selangor, Earn up to MYR 9,000 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Key Account Manager
Follow
MYR7,000 - MYR9,000 Per Month
,
Be an early applicant!
Posted 4 hours ago o Closing 18 Aug 2026
Be an early applicant!
Share
Save
Apply
Working Location Near Station

• Jalan 15/22 Shah Alam Selangor Malaysia 40200

Requirements

• Candidate must possess at least a Bachelor's Degree/Professional Degree in Business Administration, Marketing, or related disciplines.
• Minimum 5-8 years of experience in Key Account Management or FMCG sales with at least 2 years in a managerial capacity.
• Strong commercial acumen and negotiation skills with a proven track record in managing major retail and pharmacy chains.
• Excellent leadership, communication, and presentation skills with the ability to manage and motivate a sales team.
• Analytical thinker with strong understanding of category management, promotion ROI, and trade investment planning.
• Proficient in business reporting and sales analysis tools (Excel, Power BI, CRM systems).
• Able to work under pressure and adapt to a dynamic, fast-paced sales environment.
• Willing to travel

Responsibilities

• To lead and manage the overall Key Account operations for assigned channels, ensuring sales growth, profitability, and strategic alignment with the company's downstream sales and marketing objectives. The Key Account Manager is responsible for developing business strategies, negotiating trade terms, and leading the execution of joint business plans with key retail and pharmacy partners.
• Develop and execute business plans and promotional strategies to achieve sales targets across assigned key accounts.
• Negotiate Trading Term Agreements (TTA) and Joint Business Plans (JBP) with key accounts to ensure mutual profitability and sustainable growth.
• Manage and guide a team of Key Account Executives to ensure consistent account management and operational excellence.
• Analyze account performance, sales trends, and promotion effectiveness to propose actionable insights and growth opportunities.
• Work closely with Trade Marketing and Marketing teams to implement consumer and trade activities that enhance brand visibility and sales performance.
• Collaborate with Supply Chain and Finance teams to optimize order management, inventory flow, and trade claim processes.
• Lead annual business reviews and quarterly performance meetings with key accounts, presenting category insights and strategic growth initiatives.
• Ensure compliance with company pricing policies, credit terms, and trade spend guidelines.
• Provide market intelligence, competitor tracking, and performance analysis to management for strategic decision-making.
• Support downstream and channel expansion by identifying potential new key accounts and negotiating new listings or exclusive partnerships.

Benefits

• Respond promptly to customer inquiries via WhatsApp, phone, live chat, social media, and email.
• Support order processing across multiple E-Commerce platforms: eStore, Shopee, Lazada, TikTok Shop, and Live Seller.
• Follow up with customers post-sale to collect feedback and testimonials.
• Handle and resolve complaints professionally, monitor online reviews, and report recurring issues to management.
• Coordinate with Warehouse and Logistics teams to ensure timely delivery.
• Manage returns, exchanges, and refunds in line with company policies.
• Compile customer data and prepare reports to track satisfaction and service performance.
• Collaborate with E-Commerce, Marketing, and Logistics teams to enhance the customer journey.
• Perform other E-Commerce administrative tasks as needed.

Additional Benefits

• Medical Claim
• Bonus
• Allowance Provided

Skills
Business Acumen Negotiation Retail Pharmacy Leadership Communication Presentation Key Account Management Investment Management Excel Power BI CRM (Customer Relationship Management) Market Analysis Sales Strategy
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required