Job Title: Advisor II, MS Loyalty Program \xe2\x80\x93 Korean Summary: We are seeking an Advisor II to join our client\'s Partner Sales Acceleration Services (PSAS) team to help scale it\'s cloud partner coverage through a phone-based engagement strategy and process. The PSAS is responsible for achieving revenue, scorecard targets, and partner satisfaction while supporting partners in delivering world-class technology solutions to their customers. As an Advisor II, you will be responsible for developing the sales, marketing, and technical capabilities of the partner to align with and impact specific subsidiary and segment revenue and scorecard goals. You will connect partners to Microsoft resources and advise them on how to use these resources to address their needs. This role requires a strong ability to identify sales readiness, opportunities, and revenue growth levers for scale-managed prioritized partners. Essential Functions/Core Responsibilities:

• Manage accounts through outbound calls and email support.
• Consult with customers to understand their unique challenges and provide solutions.
• Collaborate with peers and partners to achieve common goals.
• Accelerate high-potential partner growth through dedicated specialist engagement.
• Regularly check-in with partners to ensure leads are being actioned against and profile adjustments are made as needed.
• Assist partners in identifying the best fit competency/offer for their business.
• Walk partners through competency/offer requirements and benefits, including year-over-year changes and related impact.
• Provide a warm handoff with partner technical consultants for technical review or architecture support.

Requirements:

• Assist partners with competency attainment and sales acceleration.
• Minimum 1 year of B2B customer service experience, with preferred tele-sales or account management related support channels, particularly outbound calls.
• Korean speaker.

Work Schedule: Monday to Friday, 9 am to 6 pm. Salary: Maximum RM9,000. If you have a passion for helping customers and partners achieve success, are a Korean speaker, and have experience in customer service or account management, we encourage you to apply for this role. Post-Sales Customer Service Representative (Korean Speaking) : We are seeking a talented and experienced Post-Sales Customer Service Representative who is fluent in English and Korean to join our client\'s team. As a Post-Sales Customer Service Representative, you will be responsible for handling all incoming inquiries on Microsoft\'s products, technologies, programs, policies, and services. You will need to have excellent communication skills, both written and verbal, as you will be handling inquiries via all media channels including inbound and outbound calls, emails, chat, and forums. Duties and Responsibilities:

• Answer incoming phone calls and emails from customers seeking assistance on Microsoft products and services
• Provide professional and competent service assistance, identifying customer requirements, and routing them to the appropriate sales or technical specialist based on product specialty
• Create and document interactions in tools supplied by Microsoft
• Validate and register customer profiles in the system
• Translate escalated incidents where necessary
• Handle and escalate customer complaints
• Provide general information about Microsoft products, technical support policies, and licensing, including websites for customer reference
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Communicate resolution to customer issues effectively
• Verify Product ID (PID) is valid to grant support only to legal clients
• Perform all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes
• Escalate issues outside of service boundaries or when resolution cannot be confirmed
• Provide call backs and call downs of customers and track associated labor

Minimum Requirements:

• Korean speaker with good English proficiency
• Minimum of 6 months of customer service experience (either B2C or B2B)
• Experience in handling post-sales enquiries on licensing and licensing management portal
• Ability to handle inquiries via inbound, email, chat, and forum support channels

Working Hours: Monday to Friday, 9 am to 6 pm Salary: Maximum of RM9,000 If you have a passion for customer service, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Title: B2B Sales and Digital Marketing Executive Job Summary: We are looking for an experienced B2B Sales and Digital Marketing Executive to join our client\'s team. The successful candidate will be responsible for identifying, developing, and maintaining relationships with key clients to drive sales and revenue growth. In addition, they will use their digital marketing skills to support lead generation and customer acquisition efforts. Responsibilities:

• Develop and execute sales strategies to achieve revenue targets
• Identify and prioritize key accounts and develop account plans to drive growth
• Conduct research on industry trends and competitor activities to stay up-to-date and informed
• Build and maintain relationships with key decision-makers and influencers
• Collaborate with cross-functional teams, including Marketing and Product, to develop effective campaigns and promotions
• Create and deliver sales presentations and proposals to potential clients
• Negotiate and close deals with clients to achieve sales targets
• Use digital marketing channels, including social media, email marketing, and search engine optimization, to generate leads and support customer acquisition efforts
• Monitor and analyze sales performance data to identify areas for improvement and optimize sales processes

Requirements:

• Bachelor\'s degree in Business Administration, Marketing, or a related field
• Minimum of 1-2 years of B2B sales experience, preferably with digital marketing experience
• Strong communication and interpersonal skills to build relationships with clients and cross-functional teams
• Proven track record of meeting and exceeding sales targets
• Familiarity with digital marketing channels and tactics, including social media, email marketing, and search engine optimization
• Excellent negotiation and closing skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Salary and Benefits:

• Base salary of RM9300 - RM9700 per month
• RM200 monthly house allowance
• 15-20% sales commission on achieved targets
• Health and dental insurance
• Annual performance bonus

Job Title: Content Moderator Summary:
We are seeking a Content Moderator who will be responsible for reviewing, monitoring, and moderating user-generated content on our client\'s platform. The Content Moderator will ensure that all content posted by users complies with it\'s guidelines and policies. This position requires a high level of attention to detail, the ability to work in a fast-paced environment, and strong analytical skills. Responsibilities:

• Review and moderate user-generated content on our platform to ensure compliance with our guidelines and policies
• Identify and escalate inappropriate or sensitive content to the appropriate team for action
• Analyze and report on trends and patterns in user-generated content
• Collaborate with cross-functional teams to improve content moderation policies and procedures
• Provide timely feedback and recommendations for improving content quality and user experience
• Maintain accurate records of content moderation activities
• Work in rotational shifts to ensure 24/7 content moderation coverage

Requirements:

• Bachelor\xe2\x80\x99s Degree in any field
• Fresh/Experienced candidates are welcome to apply
• Strong attention to detail and ability to work in a fast-paced environment
• Excellent communication and analytical skills
• Familiarity with social media platforms and online communities
• Ability to work in rotational shifts to ensure 24/7 coverage

Salary: RM8500- RM 9000 negotiable depending on experience and skills. Job Title: Technical Consultant/Technical Advisor Position Summary: We are looking for an experienced Technical Consultant/Technical Advisor with strong technical problem-solving skills in Operating systems or Servers. The ideal candidate must have SharePoint and Exchange experience, and additional experience working as a global administrator will be preferred. Excellent customer issue handling and communication skills are essential for this position. Additionally, experience in supporting the Taiwan market will be an added advantage. As a Technical Consultant/Technical Advisor, you will be responsible for delivering phone and email resolutions through troubleshooting, research, environment replication, and actively supporting customers in all aspects through to problem resolution while keeping the customer informed throughout the life of the incident. You will also work with customers to understand the root cause of the issue, provide guidance and end-to-end support, perform detailed log analysis, and deep troubleshooting. Key Responsibilities:

• Delivering phone and email resolutions through troubleshooting, research, environment replication, as well as actively supporting customers in all aspects through to problem resolution while keeping the customer informed throughout the life of the incident.
• Working with customers to understand the root cause of the issue, provide guidance and end-to-end support.
• Performing detailed log analysis and deep troubleshooting.
• Utilizing strong analytical skills to dig deep into the problem and provide resolution.
• Maintaining accurate case logging and tracking into the tool database.
• Maintaining high standards in the quality of service while meeting Service Level Agreement and achieving a high score in customer satisfaction surveys.
• Maintaining an outstanding customer satisfaction score, with the professional communications and soft skills necessary to diffuse difficult customer situations and work to problem resolution.

Skills Requirements:

• Bachelor\'s degree in Computer Science or related field.
• Ability to speak and write in Korean and English (B1).
• Strong problem scoping and analysis skills required.
• Technical knowledge in SharePoint, Teams, and Exchange will be an advantage.
• Knowledge and experience in Domain site administration, Active Directory, or Networking.
• Passionate technical learner, and ability to self-study/learning will be considered.
• Excellent interpersonal and communications skills. Excellent oral and written skills.
• Capable of multitasking.
• Analytical, articulate, result-oriented, and provide excellent follow-up.

Salary: Up to RM 12,000 (Negotiable) Working Hours: Rotational shifts If you meet the above requirements and are interested in this position, please send your resume and cover letter to [Company Name]. Job Title: Team Lead - Content Moderation (Korean) Position Summary:
We are seeking a skilled Team Lead to manage a team of 20-25 FTE in the Content Moderation department for the Korean language. The successful candidate will be responsible for ensuring that the team meets or exceeds the organization\'s quality and performance targets. The ideal candidate must have strong communication, leadership, and problem-solving skills, along with a proven track record in leading teams. Key Responsibilities:

• Manage and lead a team of 20-25 FTE in the Content Moderation department for the Korean language.
• Understand the complete process and its SLA, and work on the CTQ parameters that affect the process.
• Gauge the caliber of agents and train them accordingly.
• Ensure complete participation and contribution in organization/process level initiatives.
• Ensure that internal/external targets are met and the team shows continual improvement month on month.
• Communicate effectively with the client to resolve issues and disseminate updates on the floor.
• Handle escalations for the team and work as a single point of contact for all non-ops departments.
• Timely closure of all processes and other requirements for self and team.
• Lead a team and available resources to deliver quality service to customers in line with agreed service standards.
• Evaluate operational practices and procedures and participate in client calls and calibration calls.
• Maintain self-knowledge of the product and ensure feedback for the process/continuous process improvement.
• Career planning/manage team performance and expectation.

Requirements:

• Bachelor\'s degree or equivalent experience.
• Experience in managing a team in the Content Moderation department preferred.
• Fluent in Korean and English (B2 or above).
• Strong communication, leadership, and problem-solving skills.
• Excellent verbal and written communication skills.
• Good Excel and reporting knowledge.
• Should be willing to work in shifts along with the team in customer business time.
• Should be able to drive continuous improvement in the process.
• Awareness of SLA/SLO metrics and should be flexible for 24*7 shifts.

Shift: 24/7 Salary: RM9,000 - RM13,000 (Negotiable) Job Title: Customer Service Travel (Korean) Job Expectations: As a Customer Service Travel agent, you will be responsible for understanding customer enquiries related to their hotel bookings and responding via applicable channels, such as email and chat. You will ensure that all customer enquiries are answered and routed through the appropriate support channel. In urgent cases, you will make outbound calls to the hotel. You will manage customer escalations and ensure that these are answered, tracked, and escalated as required. You will perform all procedures accurately, including following client\'s documented call flows, work processes, data entry requirements, and complaint management processes. You will ensure that all SLAs are met accordingly. You will demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied. You will provide a high level of professionalism and competent customer service. You will be able to communicate effectively with customers in a friendly and polite manner, following the processes. You will be able to read, write, and speak fluently and spontaneously in both English and Korean. Skills Required:

• Have a high school degree in any discipline with 0-1 year customer service experience.
• You must have excellent communication skills and a strong command over the Korean language as well as the local language/off support in the region.
• You must have excellent customer service skills.

Shifts: 9am to 6pm, Mon to Sun (Rotational) Salary: RM8,000 to RM9,000 total. Job Title: Korean Speaker Chat Support Location: KL Sentral Languages: Korean and English Hours of Operation: 24-hour rotational shift : We are looking for Korean speaker chat support agents to join our client\'s team. The successful candidates will be responsible for handling customer inquiries through chat support channels in both Korean and English languages. This position requires a high level of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities:

• Handle customer inquiries through chat support channels in both Korean and English
• Provide excellent customer service by addressing customer concerns and resolving issues
• Escalate complex issues to the appropriate department or team
• Maintain accurate records of customer interactions and transactions
• Adhere to company policies and procedures
• Meet or exceed performance goals and metrics

Requirements:

• Fluency in Korean and English (written and spoken)
• Fresh graduates are welcome to apply
• Bachelor\'s degree with no experience, Diploma with minimum 1 year of call center experience, or SPM with minimum 3 years of call center experience
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail
• Ability to work in a 24-hour rotational shift

Salary:

• With experience: RM8,500 (Basic) + RM1,000 (Complexity Allowance) + RM200 (Housing Allowance)
• Fresh graduates: RM8,200 + RM1,000 (Complexity Allowance) + RM200 (Housing Allowance)

Headcount: 8 Target Start Date: April 17 If you meet the above requirements and are looking to join a dynamic team in a fast-paced environment, please apply with your resume and indicate the role you wish to be submitted for as your email subject at jimmy@gratitudeindia.com and I\'ll get back to you asap. Job Type: Full-time Salary: RM8,000.00 - RM14,000.00 per month Application Question(s):

• Are you okay working on site? (Kindly note that our client wants candidates to work from office full time)
• Which position among the shared roles in the job description are you interested in?

Language:

• Korean (Required)