Job Description

As an Onsite Support Engineer L1 / L1.5 , you will be working closely with our technical support team to resolve issues related to software, hardware, and network systems. This is a great opportunity to gain hands-on experience in IT support, troubleshooting, and customer service

Company : Ssquad Global

Work Location: Selangor, Malaysia

Experience : 1.5 Yrs -3 Yrs

Immediate Joiner

No shift support...normal working hours but need to be flexible when required

Educations:

Bachelor's degree or relevant certification in Computer Science, Information Technology, or a related field (preferred, but not mandatory).

Key Responsibilities:

Communicate with clients to determine needs and explain complex issues Diagnose construction or machinery problems Resolve malfunctions or other crises when they arise Oversee repairs and technical improvements Inspect and test material and machinery for safety Ensure proper maintenance of onsite equipment Supervise and direct onsite crew Install new systems and technology Draft and submit reports Test equipment to ensure meets safety regulations Providing remote/onsite assistance for IT Hardware & Software support services such as
installation, configuration, maintenance & performing troubleshooting, etc.

Fix the hardware & software issues by replacing the malfunctioning parts Oversee repairs and advise technical improvements Inspect, test & inventory management of the various hardware spares parts Ensure proper maintenance of onsite equipment Physical audit of various OEM model hardware's at client data centers Draft and submit reports Communicate with clients to determine needs and explain complex issues All IT hardware & software works not only limited to the above responsibilities Any other duties that may be assigned from time to time for the benefit of the Employer.
Job Type: Full-time

Pay: RM2,100.00 - RM2,500.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

KL Sentral: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your visa status? How many days notice period do you have? (less than 15 days notice prefer) What is your current salary ? What is your salary expectation?
Experience:

IT support: 2 years (Preferred)
Language:

English (Preferred)
Willingness to travel:

* 75% (Preferred)