We are looking for a L1 Technical Support Engineer to support our Global Forex Client.
Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators.
Responsibilities:
Support our clients with technical issues in a professional manner
Provide our customers with status updates according to our SLA processes and procedures
Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
Monitor and manage servers statuses and health, network connectivity
Independently analysis and identify root causes of system and trading issues
Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators.
Produce regular business and technical reports
Track all issues in a ticketing system
Requirements
1+ year(s) of a relevant working experiences within forex broker
Understanding of MT4/MT5 platform
Computer Science/IT graduate
Strong communication skills
Strong logical thinking and analytical skills
Persistent in resolving issues and finding solutions
Fluent written and spoken English and Chinese
Job Type: Full-time
Pay: RM5,000.00 - RM9,000.00 per month
Benefits:
Health insurance
Professional development
Schedule:
Early shift
Work Location: In person
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