Job Description

Job Title: L1 Technical Support Specialist (English + Mandarin)

Location:

Menara Worldwide, Bukit Bintang, Kuala Lumpur

Work Mode:

Hybrid (3 days in-office, 2 days remote)

Industry:

Forex / FX

Schedule:

Early morning shifts

Monday: 5:00 a.m. - 2:00 p.m. (MYT) Tuesday to Friday: 7:00 a.m. - 4:00 p.m. (MYT)

Description:

We are looking for a L1 Technical Support Engineer to support our Global Forex Client.

Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators.

Responsibilities:

Support our clients with technical issues in a professional manner Provide our customers with status updates according to our SLA processes and procedures Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution Monitor and manage servers statuses and health, network connectivity Independently analysis and identify root causes of system and trading issues Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators. Produce regular business and technical reports Track all issues in a ticketing system

Requirements

1+ year(s) of a relevant working experiences within forex broker

Understanding of MT4/MT5 platform

Computer Science/IT graduate Strong communication skills Strong logical thinking and analytical skills Persistent in resolving issues and finding solutions

Fluent written and spoken English and Chinese

Job Type: Full-time

Pay: RM5,000.00 - RM9,000.00 per month

Benefits:

Health insurance Professional development
Schedule:

Early shift
Work Location: In person