Job Description

:Role Proficiency:Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 xe2x80x93 Software EngineeringOutcomes: * Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.

• Code debug test document and communicate product/component/features at development stages.
• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
• Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
• Mentor Developer 1 xe2x80x93 Software Engineering and Developer 2 xe2x80x93 Software Engineering to effectively perform in their roles
• Identify the problem patterns and improve the technical design of the application/system
• Proactively identify issues/defects/flaws in module/requirement implementation
• Assists Lead 1 xe2x80x93 Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes: * Adherence to engineering process and standards (coding standards)

• Adherence to schedule / timelines
• Adhere to SLAs where applicable
• Number of defects post delivery
• Number of non-compliance issues
• Reduction of reoccurrence of known defects
• Quick turnaround of production bugs
• Meet the defined productivity standards for project
• Number of reusable components created
• Completion of applicable technical/domain certifications
• Completion of all mandatory training requirements

Outputs Expected:Code: * Develop code independently for the aboveConfigure: * Implement and monitor configuration processTest: * Create and review unit test casesscenarios and executionDomain relevance: * Develop features and components with good understanding of the business problem being addressed for the clientManage Project: * Manage module level activitiesManage Defects: * Perform defect RCA and mitigationEstimate: * Estimate timeeffort
resource dependence for one's own work and others' work
including modulesDocument: * Create documentation for own work as well as perform peer review of documentation of others' workManage knowledge: * Consume and contribute to project related documentsshare point
libraries and client universitiesStatus Reporting: * Report status of tasks assigned

• Comply with project related reporting standards/process

Release: * Execute release processDesign: * LLD for multiple componentsMentoring: * Mentor juniors on the team

• Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples: * Explain and communicate the design / development to the customer

• Perform and evaluate test results against product specifications
• Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models
• Estimate effort and resources required for developing / debugging features / components
• Perform and evaluate test in the customer or target environment
• Team Player
• Good written and verbal communication abilities
• Proactively ask for help and offer help

Knowledge Examples:

• Appropriate software programs / modules
• Technical designing
• Programming languages
• DBMS
• Operating Systems and software platforms
• Integrated development environment (IDE)
• Agile methods
• Knowledge of customer domain and sub domain where problem is solved

Additional Comments:Replacement for Sowmya Application Development/Support Job Opportunity C#/.NET /JavaScript xe2x80x93 L 2 Application Support Wexe2x80x99re looking for Application Development/Support Engineers with experience in C#/.NET /JavaScript who can develop, monitor, and provide support for our international offices on Azure platform applications. Itxe2x80x99s 24 x 7 Process oriented operations, SOPs to resolve user problems, as well as to prepare, launch, troubleshoot campaigns and reports. Requirements: Candidate must possess at least Diploma/Graduate Diploma/bachelorxe2x80x99s degree in (Computers, Computer Science/Information Technology or equivalent). 1. 1 to 6+ Year(s) of working experience in any of the Skills related (C#/.NET /JavaScript) is required for this position. 2. Required At least 1 to 4 years of Digital Application support experience in (C#/.NET /JavaScript) for L2 role. 3. 1+ years of Frontend related experience. Ideally with React and Typescript 4. Experience with Microservices Architecture 5. Experience of understanding customers, managing incidents and meeting business expectations. 6. Experience or knowledge in Service Now or Other ITSM ticketing System required. Role and responsibilities: xe2x80xa2 Participates in KT sessions and workshops, effectively communicates, and shares knowledge and experience in the context of L2 Support. xe2x80xa2 Proactively build documentation related to the Service Support components. xe2x80xa2 Assists the other service levels in understanding hand offs, POCs for each application area, by domain or tech stack specialization. xe2x80xa2 Monitor and provide support for Azure platform applications. xe2x80xa2 Ability to independently resolve tickets across the service lines in scope, in line with the expected SLAs xe2x80xa2 Knowledge in Service Now or Other ITSM ticketing System is an advantage. xe2x80xa2 Create and maintain documentation for supported applications. Maintain logs of all issues and resolutions for all production processes. xe2x80xa2 Co-ordinate with various teams and raise support ticket for all issues, analyze the root cause and assist in efficient resolution of all prod issues. xe2x80xa2 Resolve the issues in fast and professional manner. xe2x80xa2 Understand the complete process of the application and suggest possible enhancements to avoid future issues. xe2x80xa2 Propose automation of mondain and recurring tasks xe2x80xa2 Enhance the process involved and reduce the number of support and change requests. xe2x80xa2 Implement best practices on the on-going process and reduce the process timing to avoid overlap between the processes. Shifts: 24/7 Support Technical skills required: Languages: JavaScript, TypeScript Technologies: Node.js, React, .NET Core Database: PostgreSQL, Azure Cosmos DB Cloud providers: Azure Tools: Azure DevOps, MS Bot services Versioning tool: Git Testing: Jest, MochaSkills:Microsoft Sql Server,Javascript,.Net CoreAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worldxe2x80x99s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clientsxe2x80x99 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impactxe2x80x94touching billions of lives in the process.

UST