Job Description

Responsibilities

Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times. Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media. Identify, resolve or manage the resolution of system issues Troubleshoot platform issue raised by clients or internal and escalate to the next level if can't be solved beyond the expertise Communicate to other department and teams keeping stakeholders and management informed Updating and managing Knowledge base Manage escalation process of issues from L1 Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations Own and track tasks within SLAs

Requirements

Min 3 years experience in a relevant position Demonstrated success at troubleshooting and excellent communication skills Strong knowledge/skills in at least 4 areas from the list below:
o No-SLQ (Mongo)

o Linux/UNIX systems

o JSON and XML syntax

o RESTFul API

o GIT (understanding, work experience)

o Basic scripting and programming: XML, JavaScript and Bash

MUST HAVE

1

. Technical Support exp in L 1.5.

2. Exposure to application support

3. API, FTP, Network.

Job Type: Full-time

Pay: RM6,500.00 - RM9,000.00 per month

Ability to commute/relocate:

Bangsar South: Reliably commute or planning to relocate before starting work (Required)
Experience:

scripting: 3 years (Preferred) Linux / Unix: 3 years (Preferred) L2 application support: 3 years (Preferred)
Work Location: In person