Job Description

:

• Minimum 1-2yrs hands-on experience as deskside/Onsite support/local IT engineer

• Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills

• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices

• Strong experience in troubleshooting MS Office (Outlook, Word, Excel, Powerpoint etc)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• Good knowledge on support IOS, Andriod devices

• Knowledge in windows Image build process and SCCM deployments.

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, and Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations

• Troubleshoot and assist end users with mobile device setup, activations, and performance issues.

• Handheld - Blackberry, Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills

• Bachelor's Degree or equivalent in Computer Science or a related field.

• CompTIA A+, Microsoft Certified Professional (MCP) or better\

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Winand dows PC/laptop management via Active Directory.

• Proven analytical, troubleshooting an,d problem-solving skills.

• Proven ability to multi-task, effectively determine priorities and meet SLA's.

• Excellent communication relationship-building and internal customer service skills.

• Adaptable and flexible in a fast-changing industry and work environment.

• Willing to work off-hours and weekends when required for projects or emergency support.