L2 It Operation Support Engineer
Malaysia, Malaysia
Job Description
:Responsibilities:
- Assist with the NOC L1 escalations at OS level and some application levels.
- Maintenance and implementation of remediations for Security, Operating systems, and Databases.
- Configure OS level components, re-installs, restarts, deployments.
- Evaluate Group Policies and implement as directed RCA for OS related incidents.
- Escalation to vendors like Microsoft and others for detailed RCAs.
- Patching on complex systems, clusters, Linux servers
- Ensure the Azure VM backup regime is maintained.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years in IT support or a similar role, preferably in a banking or financial services environment is an advantage.
- Familiar with banking applications like Core banking, payments, treasury, fraud/compliance, and parameter management is an advantage.
- Experience in Cloud platform operation, Windows or Linux server operation support, network protocols, and databases.
- Strong understanding and application of ITIL principles and frameworks
- Familiarity with ticketing systems and IT Service Management (ITSM) workflows.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills.
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Job Detail
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Job IdJD1081390
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned