Job Description

1. Technical Skills

System and Application Knowledge: Supporting applications, including their functionality, architecture, and dependencies. Database Knowledge: Familiarity with SQL and the ability to query databases for troubleshooting. Operating Systems: Proficiency in working with different operating systems like Windows, Linux, or Unix Troubleshooting and Debugging: The ability to identify the root cause of issues by analyzing logs, application data, system performance, and user interactions. Web Technologies: Understanding of web technologies such as HTTP/HTTPS, web servers, web frameworks, APIs, etc. Scripting and Automation: Knowledge of scripting languages will be an added advantages (e.g., Python, Shell scripting, PowerShell) to automate common tasks, resolve issues, and generate reports.

2. Incident Management

Ticketing Systems: Experience with IT service management (ITSM) tools like ServiceNow for tracking, escalating, and documenting incidents. Escalation Procedures: Ability to escalate issues to development teams, system admins, or vendors when necessary and manage the communication between teams. Change Management Familiarity with processes around change management and applying fixes or patches to applications in a controlled manner.

3. Communication Skills

Documentation: Writing clear, detailed documentation for troubleshooting steps, solutions, and best practices. Customer Interaction: Interacting with end users or customers, providing updates, and managing expectations.

4. Application Support Tools

Cloud Services: Understanding of cloud environments (AWS) Monitoring Tools: Knowledge of monitoring tools for tracking system health, application uptime, and performance.

5. Security Awareness

Security Best Practices: Awareness of security protocols (e.g., SSL/TLS, authentication, and authorization mechanisms) to ensure that application issues & compromise security. Access Control: Understanding user access levels and privileges, and the ability to troubleshoot permission-related issues.

Job Requirements:

Proven experience in technical support, with at least 2 years in L2 or similar roles. Strong knowledge of on the area of networking, cloud platforms, hardware, software, operating systems, etc. Excellent problem-solving skills with the ability to analyze and resolve technical issues effectively. Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical customers. Ability to work under pressure and manage multiple tasks simultaneously. Experience with troubleshooting tools, diagnostic software, and ticketing systems.

Additional Details:

Salary Range

: Up to RM9,00.00 (depending on years of experience*)

Contract Duration

: 12-Months (yearly renewal)

Location:

Kuala Lumpur

Working Hour:

Monday to Friday, 8.45AM to 5.45PM
Job Type: Contract
Contract length: 12 months

Pay: RM8,000.00 - RM9,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person