Job Description

The Position Key Activities and Duties Support the with WFIT and Digital Solutions implementations and troubleshooting Provide expertise to new hires to raise the knowledge of WFIT and Digital Solutions Create a collaborative community to get the good practices for WFIT and Digital Solutions Implementations Keep fluent communication with the project lead and teams about the progress Able to develop a program to cater to customer needs Documents all changes, modifications, scripts/programs created on Lab IT software. Well-documented all customers\' touchpoints in the CRM system correctly on time. Support predictive maintenance via record cases into CRM for root cause analysis. Deliver service, preventive maintenance, and software upgrade commitments according to the planned schedule. Manage accounts, prioritize jobs and assign to teammates accordingly Able to analyze data generated from WFIT solutions and provide insights/action recommendations from the data analysis. Follows all documented procedures and processes, to ensure the product application/solution functions to specifications. Ensures internal and external stakeholders\' satisfaction during the installation and integration processes and post-go-live period. Other Key Activities Traveling to outstation is required. Liaises with APAC, GSS, or Roche Diagnostics Spain to manage technical issues. Create, evaluate, modify, and improve on medical lab software where applicable. Ensuring continuity in functions in the event of absence, by ensuring proper interim handover of duties. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\'ve become one of the world\'s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.

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