Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionJoin Our Team at Roche: Laboratory Field (Application)Role Purpose: As the Laboratory Field Application at Roche, you\'ll play a crucial role in ensuring customer satisfaction by troubleshooting instruments, performing installations, conducting preventive maintenance, and providing comprehensive after-sales service support. Your commitment to excellence will uphold our standards and contribute to enhancing healthcare outcomes globally.The Opportunity:

• Perform preventive maintenance, hardware installations, and software modifications promptly and efficiently.
• Provide remote support through Roche Remote Solution or on-site assistance as required.
• Deliver service training to customers and peers to ensure optimal instrument performance.
• Conduct root cause analysis and collaborate with Roche Global partners on sophisticated technical issues.
• Maintain accurate documentation of customer interactions in the CRM system.
• Monitor spare parts inventory and ensure timely updates in the CRM system.
• Collaborate with Regulatory and Product teams to advise customers promptly about safety, quality issues, and technical updates.
• Provide mentorship and guidance to junior team members, fostering their professional growth and development.

Who You Are: You are/have:

• A degree in Biomedical, Electronic, or Mechanical Engineering. IT experience is advantageous.
• Possess a minimum of 2 years of experience in laboratory support roles
• Strong troubleshooting and analytical skills, with a keen ability to comprehend manuals and guides.
• Efficient, organized, detail-oriented, and results-driven.
• Able to prioritize tasks optimally and thrive in a high-pressure environment.
• Willingness to travel extensively in Kota Kinabalu,

Why Roche: At Roche, we're not just a company; we're a global pioneer in healthcare. With over 100,000 dedicated employees across 100 countries, we are united by our shared mission to improve lives. Our commitment to innovation and cutting-edge research has made us a leader in personalized healthcare solutions, from diagnostics to pharmaceuticals.Joining Roche means:

• Impact: Your work directly contributes to advancing healthcare globally, making a difference in the lives of millions.
• Innovation: We encourage curiosity and push the boundaries of what's possible, driving continuous improvement and breakthrough solutions.
• Culture: We develop a diverse and inclusive workplace where every voice is valued, creating a collaborative environment that fuels creativity and excellence.
• Development: With extensive learning and development opportunities, including mentorship programs and career advancement paths, Roche invests in your growth and success.

Ready to Make an Impact? Apply now and be part of our mission to deliver better healthcare solutions worldwide. Together, we can redefine what's possible in healthcare.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.

Roche