Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Summary

Laundry Runner are responsible to collect and deliver guest laundry accordance with the policies, guidelines and standards.

Duties

• Responsible for picking up and delivery of in-house guest laundry.
• Responsible for collecting and delivering outside guest laundry / dry cleaning.
• Responsible for delivering all guest items punctually, accurately and in a professional and courteous way.
• Collect laundry and dry-cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed.
• Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet.
• Check all items for damage or stains and take appropriate action to rectify these issues.
• Report immediately to the superiors in case any valuable items like cash, jewellery, credit cards etc. found in guests cloth pockets.
• Responsible to processes the guests clothing on the correct equipment / machines using the appropriate chemicals and temperature.
• Once processed, neatly fold or hangs the clothing as requested by the guest on the laundry sheet.

• Possess SPM or at least one year\'s working experience in hotel.
• Able to converse in English.
• Courteous, service oriented with pleasant personality.
• Able to perform shift work.
• Due to work pass restriction, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Shangri-La Hotels & Resorts