Job Description

Summary Location: #LI-HybridAbout this role:
On the journey to become leader in the industry for digitalization, Novartis has started a program called Lean Digital Core (LDC)!Teams around Commercial, Finance, Procurement and Operations are building the future with a focus on migrating from a sophisticated legacy ERP platform to the newest version of S4HANA along with implementing other digital tools to improve our processes!The Commercial Adopt Manager- Customer Ordering and Billing will help drive the preparation, adoption, deployment and go-live of the Lean Digital Core (LDC) solution in countries, with focus on Commercial Ordering, Fulfillment and Invoicing.Working together with country teams, you will be accountable for oversight and delivery of all country-driven activities, including people to profile mapping, planning and execution of User Acceptance Testing, Training, Data Conversion, Cutover and Hypercare. You will partner with Solution Design, Enablement (e.g. Data Conversion, Cutover) and IT Experts to ensure successful delivery and adoption of the solution.Your Responsibilities:Your responsibilities include, but not limited to:

• \xe2\x80\x8b Support repeatable and scalable deployment of LDC Releases of functional business processes\xe2\x80\x8b.
• Drive in-country business process deployment activities in close collaboration with functional team members to ensure aligned understanding & implementation of agreed release scope.
• Outline, assign and coach required resources for successful deployment in-country for successful delivery\xe2\x80\x8b.
• Support Adopt Lead to ensure smooth interaction of expertise areas & activities above country.
• \xe2\x80\x8bEnsure consistency to LDC template and agreed LSTRs in Deployment process area.\xe2\x80\x8b
• Support risk management & mitigation of business implementations together with Business or Function Process Lead, including oversight over locally triggered projects.
• Engage with internal stakeholders on functional & deployment deliverables\xe2\x80\x8b.
• Support user acceptance testing to enable local organization acceptance and support for positive \xe2\x80\x9cGo\xe2\x80\x9d decision\xe2\x80\x8b.
• Facilitate robust teamwork between Functional and Business experts to achieve balanced process solutions.

Key performance indicators:

• Successful on time adoption of LDC Core Solution by countries in APMA, Japan and China

What you\xe2\x80\x99ll bring to the role:

• Bachelor\xe2\x80\x99s degree in Finance, Information Technology or related fields. Master\xe2\x80\x99s degree preferred.
• English Proficiency. (Other languages are added value)
• Strong project delivery experience (PMP, CSM certifications a plus)
• Relevant demonstrated ability in either an operational or system support role covering the following processes: Customer Service, Customer Ordering, Customer Billing, Credit Note Management, Returns, Supply Chain, Delivery Management, Order to Invoice
• Prior experience with SAP
• Solid understanding of operational and financial controls (e.g. SOX)
• Experience with Software Development Lifecycle methodologies (e.g. Agile) and Computer System Validation (CSV) processes

Why Novartis?Our purpose is to reimagine medicine to improve and extend people\xe2\x80\x99s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!Learn more here:Commitment to Diversity and Inclusion:Novartis is committed to building an outstanding, inclusive work environment and diverse teams\' representative of the patients and communities we serve.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/networkSkills Desired Calls Handling, Customer Retention, Customer Service, Data Analytics, Efficiency, Microsoft Access, Operations, Procurement, Project Management, Promotion Marketing, Retail Loss Prevention, Sales, Sales Support, Sales Targets, Selling Skills, Technical Skills

Novartis