Job Description

About the Role:

We are seeking a highly skilled

Lead Cloud Support Engineer

to manage and lead a technical support team. The ideal candidate will be responsible for ensuring smooth operations, timely resolution of cloud-related issues, and guiding engineers in handling escalations. You will play a critical role in maintaining service excellence and driving continuous improvements in cloud support delivery.

Job Responsibilities:

Lead and mentor a team of cloud support engineers, ensuring SLA compliance. Provide advanced troubleshooting and resolution for escalated technical cases. Work closely with clients, particularly in AWS cloud environments. Drive operational improvements, knowledge sharing, and process enhancements. Conduct training, performance evaluation, and career development for the team. Collaborate with internal teams on client requirements and escalations.

Job Requirements:

Minimum 5 years of experience in cloud support/engineering, with at least 2 years in a leadership role. Strong technical expertise in

AWS Cloud

(certifications highly preferred). Excellent problem-solving, communication, and client management skills. Proven track record of leading technical teams in high-pressure environments. Ability to work well with both technical and non-technical stakeholders.

Preferred Qualifications:

AWS Solutions Architect, SysOps, or DevOps certification. Experience with government/public sector clients is an added advantage. Exposure to multi-cloud environments (Azure/GCP) is a plus.

Why Join Us?

Opportunity to lead a high-performing cloud support team. Competitive salary package with growth opportunities. Exposure to enterprise-level projects across industries.
Job Type: Full-time

Pay: Up to RM30,000.00 per month

Benefits:

Professional development
Work Location: In person