Job : Operations
Primary Location : Asia-Malaysia-Petaling Jaya
Schedule : Full-time
Employee Status : Permanent
Posting Date : 05/Apr/2023, 2:48:57 AM
Unposting Date : Ongoing

ole Responsibilities We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It\'s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We\'re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Hub Head role is a senior role with oversight to operations and governance of the FRSC team in Malaysia. The incumbent will be the single point of contact for business and global heads for all matters relatd to FRSC operations in Malaysia. The incumbent will help the global head of FRSC run & govern the FRSC operations.
Regulatory & Business Conduct *

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Stay abreast with industry existing/emerging fraud risks
• Identify and share industry best practices and work with the businesses for their feasibility and implementation
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud
• Ensure all FRM policies and procedures in the surveillance centres comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

Strategy

• To deliver a secure and best in class client experience through a world class fraud risk capabilities.

Business

• To manage the relationship between Surveillance centre operations and Business stakeholders.
• Deliver customer focused support on Fraud control processes across various geographies.
• Have oversight of processes and controls across all Fraud Surveillance centres. Ensure consistent operating standards across all surveillance centres.
• Optimise operating efficiency while balancing the effectiveness of decision making within the Fraud Risk Management function
• Ensure the Fraud Risk Management framework is effectively embedded in surveillance centres
• Manage new migrations, projects and testing

Processes

• Support standardisation, automation and consolidation through re-engineering and process improvement initiatives.
• Develop and maintain Fraud Risk Management capabilities, skills and infrastructure that are compliant with both internal policies and external regulations and are responsive to fraud attacks
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Communicate and escalate to seniors on gaps and progress of gaps closures
• Re-engineer process to identify fraud and deliver desired client experience across all channels/products
• Ensure monthly SRM discussion with country Teams and other senior stakeholders.
• Sharing of significant fraud MO, root causes and best practices are included in the Global standards.
• Support and provide feedback/guidance on issues faced within the Surveillance centers through performance review with Head of Fraud Operations
• Ensure early detection. Identify and review emerging and current transactional fraud risk to fine tune the rules/parameters to enhance or improve detection rates and FPR.
• Ensure that alerts are monitored and actioned by the team on a case to case basis with a balance of credit risk and customer service.

People & Talent

• Support identification, engagement and retention of high quality FRM professionals
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Lead through example and build the appropriate culture and values within the Fraud Risk Management team. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners

Internal stakeholders:

• Head Risk Operations
• Regional / Country Business Heads and Product Head, Retail Client segment
• Head of digital channels (retail and non retail)
• Relevant members of Risk Operations management

External stakeholders:

• Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks
• Suppliers, vendors and consultants

Other Responsibilities
Business Strategy and Model: Good working knowledge of Standard Chartered\'s Retail Clients business and that of peers in the industry

• Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
• Risk Management and Control: Good working knowledge of Standard Chartered\'s approach to risk management, specifically as applicable to Retail Risk Operations
• Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within FRSC through both directly managed and virtual team

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers