Job Description

A bout TabSquare: TabSquare provides AI-powered technology solutions for the F&B industry. Through TabSquare\'s solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare\'s clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, Jollibee and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry. For more information, visit http://www.tabsquare.ai. About Deliveryhero: Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners. Responsibilities: Implement systems and solutions in support of organizational objectives. Meeting with clients following the sale to collect data and other information required to customize software systems. Collaborate with cross-functional teams to ensure & alignment of all systems implementation. Develop and maintain project documentation & training materials to the relevant team Provide training @ support to clients as needed, including conducting training sessions, answering questions, and addressing any issues or concerns. Participate in post-implementation reviews to identify areas for improvement and develop recommendations for processes to merchants. Communicating with clients throughout the project and obtaining feedback and approval. Install and setup software and Hardware systems and all necessary components. Provide training & support to clients as needed, including conducting training sessions, answering questions, and addressing any issues or concerns. Track system issues through to resolution, within agreed time limits & Properly escalate unresolved issues to appropriate internal teams. Talk clients through a series of actions, either via phone, email or chat, until they\'ve solved a technical issue. Develop and maintain project, documentation, training materials & technical knowledge to the relevant team. Participate in post-implementation reviews to identify areas for improvement and develop recommendations for processes to merchants. Requirements: Degree or Diploma in Information Technology, Computer Science or relevant field. 5-7 years experience in Technical Support Engineer, Implementation Consultant or similar role Additional professional certification is a plus. Good understanding of computer systems, mobile devices and other tech products. Excellent problem-solving and analytical skills. Exceptional communication and customer service skills. The ability to multitask effectively. The ability to work independently and as part of a team. What We Offer: A hyper-growth company in one of the hottest areas of F&B Tech, with unique exposure to driving Fintech and Artificial Intelligence in a vertical Chance to work with bright minds from across cultures and countries Opportunity to strengthen regional experience working across multiple regional and international markets. A fast-paced and dynamic work environment with a chance to grow rapidly A culture that promotes empowerment, autonomy, and new ideas. Enabling employees to deliver the best work of their careers.

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