Job Description

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team
Applied AI Team is a group of passionate engineers committed to architecting, crafting, and maintaining internal tooling systems, frameworks and platforms that elevate the very core of our business operations. With unyielding dedication, we create functional applications that not only enhance productivity but also redefine efficiency for Grab employees. Join us in this journey of as we pioneer the future of technology, pushing the boundaries of what's possible to shape Grab's success.
Get to Know the Role
As a Lead Software Engineer with our team, you'll be focused on building an Internal Support Bot to handle the platform support queries across the entire organization - TI Support Bot. You will shape the backbone of Grab's internal support model. You will create, implement, and scale solutions leveraging advanced AI and machine learning technologies to enhance driver partner experiences and optimize marketplace efficiency. Join us for an exciting journey in digital innovation.
You will report to the Engineering Manager and work onsite at Grab Office.
This role is onsite based in our Petaling Jaya, Malaysia office.
The Critical Tasks You Will Perform

• You will independently Lead and Execute Demonstrate strength as a technical lead by taking full responsibility for projects conception, planning and execution.
• You will develop TI Support bot and chatbots using LLMs, LangChain, and LangGraph to enhance driver experiences and solve real-world challenges.
• You will build scalable full-stack solutions, including cloud-based backends and efficient web interfaces.
• You will write high-quality code in modern languages (e.g., Python, Go) and frameworks, ensuring scalability and efficiency. Conduct code/design reviews.
• You will deploy machine learning pipelines and integrate AI agents with tech infra systems.
• You will collaborate with teams to implement features and assess business impact. Ensure smooth mobile integration.
• You will mentor and Inspire Provide deep technical mentorship, foster platform-thinking, and cultivate a across engineering and research teams.
• You will participate in on-call rotations, perform root cause analysis, and contribute to post-mortems.

Qualifications
What Essential Skills You Will Need

• You have foundation in computer science: data structures, algorithms, multi-threading, distributed systems, relational/non-relational databases.
• You have over 5 years of software development experience and a history of delivering successful solutions across teams.
• Experience with server-side programming languages like Go, Python
• You have practical experience with cloud providers (AWS, GCP, Azure), compute technologies (e.g., Kubernetes), and CI/CD pipelines
• You have expertise in LLMs, LangChain, LangGraph for conversational AI development.
• You have advocate for shift-left testing with unit, integration, and automated testing.
• Proficient in creating concise technical documentation for cross-team collaboration.

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Skills Required