Job Description

The Role Responsibilities

• To lead, execute, implement and deliver the AI/chatbot project in Digital Banking Channel.
• To drive the usage of chatbot and enhance customer experience on website, mobile site and mobile channels.
• To understand the requirement shared by product teams

Strategy

• Awareness and understanding of the Group\xe2\x80\x99s business strategy towards the Chat journey and the implementation of Bot solutions

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Responsible for executing and supervising the Implementation of the Chat and Bot solutions and rollout of the projects in timely and adherence to group compliance as part of the Agile methodology

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Risk Management

• The ability to interpret Hive\xe2\x80\x99s OKR, identify key issues based on the information available and put in place appropriate controls to mitigate and achieve 100% achievement in the OKR deliverables

Governance

• Responsible for assessing the effectiveness of the Group\xe2\x80\x99s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Product Owner \xe2\x80\x93 Conversation Engagement Hive
• Country Business users
• Technology Partners \xe2\x80\x93 External Vendors
• Technology Partners \xe2\x80\x93 Digital Channels Hive

Other Responsibilities
Embed Here for good and Group\xe2\x80\x99s brand and values in CPBB Technology - Interactive Channels; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

• Lead, deliver and own end to end AI Chatbot, Live chat & social and messaging projects.
• Along with PO, collaborate with cross-functional teams to define, design, and ship incremental deliveries.
• Manage end to end implementation and integration of Conversational Banking Services (Chatbot/Alexa/WhatsApp) using AI and integrate the same with Finacle, Bank CRM, Credit Cards, Loans and similar applications within the Bank
• Analyse customer needs and design, document, test, and develop software as required to satisfy the functional and non-requirements.
• Provide technical expertise on aspects of the organisation\'s IT infrastructure/software applications/ architecture/ hardware to internal customers, advise them of appropriate actions to fulfil procedural and regulatory requirements or solve immediate problems.
• Work closely with business to convert requirements into system solutions and collaborate with upstream /downstream development teams to ensure delivery of highly scalable and available systems.
• Co-create with PO an AI & Automation strategy along with detailed use cases leveraging partner Chatbot Framework and microservices.
• Ensure that the solutions to individual projects and problems align with the overall architectural roadmap.

Our Ideal Candidate

Role Specific Competencies

• Chatbot Framework: conversational AI and machine learning concepts to build advanced bots
• Programming Language: Node.js, React.js, Javascript Python, PHP, Java, Ruby, or a similar object-oriented language
• Technologies: AI, Machine Learning, and Natural Language Processing.
• Mobile and Chat Messaging Apps
• Working Experience in Agile
• Excellent communication skills and learning mindset

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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