Job Description

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience--fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Main responsibilities:

Onboarding & Incubation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and incubation for new vendor partners, ensuring timely and seamless integration onto the platform. Vendor performance: Be the subject matter expert on vendor performance challenges and drive improvements Scalable Processes: Partner with the functional team to develop scalable strategies for onboarding and operational topics to accommodate varying restaurant volumes, ensuring efficiency and consistency. Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding, incubation, device delivery experience and ensure vendors / restaurant partners are set up for success upon joining the platform. Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the process

Qualifications

5+ years of experience in program management, operations, or process optimization, with a focus on sales operations. Strong understanding of program management methodologies and tools, with hands-on experience delivering complex projects. Exposure to managing cross-functional teams and projects, ideally in global or multi-market environments. Ability to analyse data and use insights to drive decision-making and process improvement. Experience managing teams is a must * Experience working with service operations is a plus