Learning Analyst
Kuala Lumpur, Malaysia
Job Description
Purpose of the job/key objectivePerform the delivery & facilitation of training programs within service operations. Maintain training curricula and perform instructional design updates allowing for effective training/coaching while optimising staff performance.Main duties/ResponsibilitiesDelivery & Facilitation- 80%:
- Deliver priority inductions, upskill training, and project related training classes.
- Deliver soft skill programs and learning impacts from projects as defined by the Learning and Development Manager.
- Ensure product and technical skills training are results oriented and customer-centric in both design and delivery. Ensure that it adequately meets the needs of enabling operational staff to quickly become effective in their roles.
- Assess all new recruits, liaising with management over the transition of trainees into operational teams.
- Work closely with HR to appropriately manage all trainees not performing to required standards.
- Partner with operations to assess training needs and implement appropriate solutions.
- Maintain operations induction curriculum.
- Update training materials based on policy and procedural changes.
- Perform ongoing validation of learning objectives and performance-based assessments within programs.
- Assist colleagues within the team on training project design.
- Reporting directly to the EMEA Senior Learning Supervisor.
- No direct line management responsibilities.
- EMEA Learning and Development Team
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Job Detail
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Job IdJD1066641
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned