Job Description

POSITION SUMMARY:

• To manage new hires training program with alignment to Singapore sales training curriculum.
• To deliver related training courses to MCC Telesales staff.
• To enhance job knowledge and training skills constantly as an on-going process.

JOB RESPONSIBILITIES:

• To be the core trainer forOnboarding Phased Training, refresher training, cross training, new system training, and next gen learning for one or several identified product / hotline group.
• To achieve training effectiveness targets of Level 1 for Training Feedback, Level 2 for Classroom Assessment, and Level 3 for Mock Call passing rate.
• To achieve training productivity targets of Training Days, Calls / Chats Handling, Training Summary Reports, and Operations Attachment.
• To achieve training content and materials development and digitalization conversation targets
• To complete and pass the trainer upskilling and certification process.
• To execute any improvement project or initiative that is being assigned.

Requirements:

• At least Diploma in Business Administration or related course
• Minimum 4 years in providing training in contact center.
• Good knowledge in Singtel Product system and SOP Knowledge.
• Good Computer literacy in Microsoft Office
• Excellent presentation skills.
• Good customer handling skills.
• Candidate must be willing to work in Melaka City.

Benefits

• EPF & SOCSO & PCB
• Dental & Optical Benefits
• Staff activities
• Annual leave
• Medical and Hospitalization Leave

Job Types: Full-time, Permanent Salary: RM3,800.00 - RM4,500.00 per month Benefits:

• Dental insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Melaka City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center: 4 years (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)
• Bahasa Malaysia (Preferred)