Job Description

ABOUT US
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.
We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Learning & Development Coordinator
Summary
Do you want to make an impact by supporting employee growth and learning in a global organization? Are you curious about learning technologies and passionate about creating smooth, engaging training experiences? If so, this is your opportunity!
We are looking for an enthusiastic Learning & Development Coordinator to join our Global L&D team in our KL office, supporting employees and leaders across the US, EMEA, and APAC regions. This role combines two key dimensions:

• Acting as a center of expertise for our L&D team on the Learning Management System (Workday Learning) and L&D processes, helping to build documentation (HDIs, SOPs), support training coordinators, and provide guidance to employees.
• Operational coordination of training programmes and reporting , ensuring smooth execution of learning activities, accurate reporting, and consistent coordination

Your work will help create a seamless learning experience for more than 3 thousands of employees worldwide, while giving you the chance to develop expertise in learning systems and global collaboration.
In this role your responsibilities will include:
Center of Expertise Responsibilities

• Maintain and update learning content in the Learning Management System (Workday Learning).
• Provide first-line LMS support to employees and training coordinators, including managing L&D tickets.
• Help build and maintain documentation such as HDIs and SOPs to standardize processes and improve efficiency.
• Act as a point of contact for LMS-related queries and best practices.
• Collaborate with training coordinators across regions to ensure consistency and alignment.

Operational & Administrative Responsibilities

• Coordinate and support the deployment of internal training programmes, including scheduling, communications, and follow-ups.
• Manage logistics for virtual and in-person sessions (room bookings, vendor coordination, quotations, purchase requests).
• Generate reports and dashboards to track training usage, feedback, and effectiveness.
• Help analyze training data and generate insights to help improve learning programmes and support decision-making.
• Coordinate and follow up on assessment centers (with the vendors and the internal stakeholders)
• Support compliance processes (e.g., HRDC submissions) and maintain accurate records.
• Contribute to strengthening the learning culture across the organization.

What we're looking for

• 2-4 years of experience in Learning & Development or training coordination.
• Strong organizational skills and attention to detail.
• Interest in working with systems and technologies, with a willingness to learn new tools.
• Comfortable working with data and generating reports (Excel proficiency is essential).
• Team player with good communication skills and a collaborative mindset.
• Ability to manage multiple tasks and deadlines efficiently.
• Experience with LMS platforms and Microsoft Office tools (Excel, Word, PowerPoint, Teams).
• Experience with Workday learning is an asset.
• Fluent in English (written and spoken).

Education & Qualifications

• Bachelor's degree or equivalent.
• Relevant experience in learning coordination is essential.

Why Join Us?

• Be part of a global, multicultural team that values collaboration and excellence.
• Gain hands-on experience with modern learning technologies and data-driven insights.
• Opportunity to develop expertise in LMS and process improvement, while contributing to learning initiatives.

What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Skills Required